NLADA Services Survey
In July 2003, the National Legal Aid & Defender Association conducted a brief survey of our constituency as an important
step to continually evaluate the services we offer. We received a wonderful response - a total of 669 people answered
the survey and shared their thoughts. Listed below are the results.
NLADA would like to thank those who took part in the NLADA Services Survey and welcomes those who were unable to
participate, or who have additional comments, to share their feedback by contacting us at
NLADAsurvey@nlada.org.
1. Are you a current individual member?
| Total Respondents
|
664
|
| Skipped this question
|
5
|
2. If yes, how long have you been a member?
| 0 - 4 years
|
164
|
| 5 - 10 years
|
63
|
| More than 10 years
|
58
|
| Not Applicable
|
236
|
| Total Respondents
|
521
|
| Skipped this question
|
144
|
3. Do you work for a current program member?
| Yes
|
443
|
| No
|
149
|
| Don't know
|
65
|
| Total Respondents
|
657
|
| Skipped this question
|
11
|
4. Membership type (pick only one):
| Civil
|
332
|
| Defender
|
210
|
| Both Civil and Defender
|
21
|
| Client
|
5
|
| Not Applicable
|
45
|
| Other
|
30
|
| Total Respondents
|
643
|
| Skipped this question
|
25
|
5. What is your current position?
| Program Executive Director / Chief Defender
|
168
|
| Management
|
179
|
| Staff Attorney
|
129
|
| Staff (Non-Attorney)
|
39
|
| Board Member
|
5
|
| Assigned Counsel
|
18
|
| Other
|
118
|
| Total Respondents
|
656
|
| Skipped this question
|
13
|
6. Please rate the importance of the following products and services of NLADA:
|
|
Extremely Important
|
Important
|
Somewhat Important
|
Not at all Important
|
Response Rank
|
| Advocacy for Indigent Defense and Civil Legal Aid
|
82% (500)
|
14% (87)
|
2% (15)
|
1% (5)
|
1.22
|
| Professional Liability Insurance
|
23% (137)
|
30% (178)
|
26% (154)
|
21% (121)
|
2.44
|
| National Standards
|
31% (183)
|
47% (278)
|
19% (110)
|
3% (19)
|
1.94
|
| Technical Assistance (Funding, Evaluations, Regulations, etc.)
|
37% (221)
|
42% (251)
|
16% (95)
|
5% (30)
|
1.89
|
| Trainings and Conferences (Annual, Equal Justice, Substantive Law, Appellate Defender, Life in the Balance, etc.)
|
60% (369)
|
32% (193)
|
8% (46)
|
0% (3)
|
1.48
|
| Member Discounts on Trainings, Publications and Products
|
25% (151)
|
38% (228)
|
30% (178)
|
6% (37)
|
2.17
|
| Cornerstone (Member Newsletter)
|
9% (51)
|
39% (230)
|
43% (253)
|
10% (57)
|
2.53
|
| On-line Resources (Web site, email lists, Forensics Library, Management Resources Database, etc.)
|
29% (170)
|
45% (270)
|
23% (137)
|
3% (18)
|
2.01
|
| NLADA Update
|
21% (122)
|
50% (297)
|
26% (153)
|
4% (21)
|
2.12
|
| American Council of Chief Defenders
|
14% (73)
|
29% (145)
|
33% (168)
|
24% (121)
|
2.66
|
| Total Respondents
|
618
|
| Skipped this question
|
51
|
7. Have you ever read the NLADA Cornerstone (member newsletter)?
| Yes
|
500
|
| No
|
74
|
| Not sure
|
44
|
| Total Respondents
|
618
|
| Skipped this question
|
51
|
8. If yes, how would you rate the Cornerstone for its information and usefulness?
| Excellent
|
87
|
| Good
|
304
|
| Fair
|
78
|
| Poor
|
10
|
| Total Respondents
|
479
|
| Skipped this question
|
190
|
9. What products or services would you like to see offered by NLADA? Please rate any of the following that interest you by importance:
|
|
Extremely Important
|
Important
|
Somewhat Important
|
Not at all Important
|
Response Rank
|
| On-Line Training Via Web Site
|
18% (102)
|
40% (229)
|
32% (185)
|
10% (57)
|
2.34
|
| NLADA Directory On-Line
|
23% (136)
|
48% (280)
|
23% (136)
|
5% (29)
|
2.10
|
| Employee Benefits (Group Life, Disability Insurance)
|
13% (73)
|
27% (154)
|
35% (198)
|
26% (198)
|
2.73
|
| On-Line Legal Research Discounts
|
20% (112)
|
34% (194)
|
27% (152)
|
20% (115)
|
2.47
|
| Conference Calling and Long Distance Phone Discounts
|
11% (62)
|
25% (141)
|
31% (175)
|
33% (187)
|
2.87
|
| Travel Discounts (Car Rental, Hotels, etc.)
|
11% (62)
|
26% (150)
|
31% (178)
|
32% (185)
|
2.85
|
| Retirement Planning
|
11% (64)
|
27% (151)
|
29% (165)
|
33% (187)
|
2.84
|
| Office Equipment Discounts
|
9% (53)
|
21% (116)
|
33% (186)
|
37% (205)
|
2.97
|
| Regional Conferences
|
29% (167)
|
46% (266)
|
22% (128)
|
3% (20)
|
2.00
|
| Joint (Civil and Defender) Training
|
15% (82)
|
34% (193)
|
30% (171)
|
20% (115)
|
2.57
|
| Total Respondents
|
599
|
| Skipped this question
|
70
|
10. What do you think are the main reasons that some individuals and/or programs do not become NLADA members? Pick all that apply.
| Lack of knowledge/information about the organization
|
351
|
| Don't see the relevance of a national organization
|
211
|
| Cost of membership
|
338
|
| Don't see any benefits and services they need
|
200
|
| Other
|
66
|
| Total Respondents
|
576
|
| Skipped this question
|
93
|
11. What is your overall satisfaction with NLADA?
| Extremely Satisfied
|
139
|
| Satisfied
|
385
|
| Low Satisfaction
|
36
|
| Dissatisfied
|
5
|
| No Opinion/Not Applicable
|
36
|
| Total Respondents
|
601
|
| Skipped this question
|
68
|
|
 |
|
|
